Hôtel Volubilis

Booked for 2 days but stayed only one night. The phone system was ripped apart for repairs. Hotel; should have this information posted rather than us finding a dead phone with a dangling cable. Internet connection was poor. No connectivity from our room.

Mold and mildew was everywhere! Do not stay in this hotel!!!

They overbooked and didn't have any rooms, and then did nothing to help us. Horrible experience. We had a confirmed reservation through Hotels.com and showed up around noon. Since we were early we expected to hear that the room wasn't ready, but we wanted to leave our bags so we could go explore the town. Instead, they told us that they didn't have any rooms for the night. And then nothing...they didn't offer to rebook us anywhere else or try to help at all. They just said that they didn't have any rooms and went on with their business. They seemed very panicked so I'm guessing that we weren't the first guests with this problem that day. Hotels.com took care of the problem and issued us a refund, although I had to ask to speak to a manager to get a full refund. Their original offer was a credit for less than the room cost, but it seemed like the first person I talked to couldn't go above $100. Still annoying and wasted my time. In the end we got a refund and a $20 voucher. The hotel looked nice and I was looking forward to staying there. The ratings for anything relating to the room are a 3 because we never actually saw the room. I'm sure they were nice - the place looked newer and well kept.