The staff was very friendly and accomodating we arrived at 9 in the morning from Guatemala City, ate breakfast there (which was fabulous), and they allowed us to stow our suitcases behind the counter until we could checkin. We went and toured the main plaza of the temples and came back and they allowed us to check in about an hour early. The room was tidy and the beds comfortable. All three of us (me, wife, and son) used the hammock on the porch at various times and loved it. We ate three meals at the restaurant and everything was delicious.
The one knock off was the water in the bathroom. My son has been living in Guatemala for the last 2 years, and is basically a native now. Even he couldnt figure out the shower. What little water we got was absolutely frigid, and very low pressure. He went and asked at the desk for help (he's fluent) and they couldn't do anything to help, I guess.
8/10 and will stay again.