The staff are quite nice, and make the place feel like home; they are accommodating. There is coffee, tea, water, and ice available in the restaurant at all hours. Breakfast is quality, chef and staff are professional. Restaurant food is of good quality, we ordered food to our room several times, delicious, especially the papaya salad.
We had the “honeymoon room”, which had a king bed, basic minimal furnishings, and non-smart TV. Wi fi worked well mostly, hot water in shower never ran out, air con and ceiling fan (a little loud) worked . This room is on the 2nd floor, with front of room balcony area shared with another room next door. There was no one in next door room for our stay, but otherwise it could have been not so great for privacy. Our room had a side balcony, but it faced directly into other rooms in building beside. There seems little privacy in any of the rooms outdoor areas, as diners in the restaurant can look directly at you. The hotel was not so busy during this time, so I felt privacy was decent. During busy times I would not be so sure.
There is a lot to do in the area; this a great homebase to explore the region. We did not use the pool, but it looks ok. The property gardens are beautiful, well maintained and diverse. We saw many animals on the property, including monkeys right out front our room!