I’ve stayed at Cedar BGC several times over the past few months and generally found it to be a decent hotel. I travel to Manila regularly for business and have often stayed here with colleagues. Overall, the property itself is fine, but service — particularly during breakfast — needs improvement. Egg orders are frequently incorrect, service can be slow, and coffee orders are often forgotten.
Unfortunately, my most recent stay has completely changed my view.
During this stay, I accidentally knocked over a highball glass while unplugging a phone cable in my room. The glass shattered on the stone tabletop. I cleaned up the visible glass immediately and informed both concierge and the front desk, out of concern that housekeeping staff could be injured by any remaining shards.
Rather than acknowledging the safety concern or thanking me for reporting it, the staff showed no concern and repeatedly focused on charging me 200 pesos for the broken glass. While the amount itself is trivial, the insistence on charging for a genuine accident felt unnecessarily petty and left a very poor impression — especially given that I am a repeat guest.
It’s disappointing that such a small, inflexible charge overshadowed what could have been handled with basic courtesy. Unfortunately, this experience has ensured that I will not be staying here again, nor will I recommend this hotel to colleagues.
A shame, as with better service and more common-sense handling of situations like this, the hotel co