Best Western Plus Hotel Arcadia

It was just a hotel nothing special. ...............

Not sure how this is considered a premium BW hotel. It's in a rougher part of town where you can clearly see a number of brothels on the same block. The staff is not friendly and in one case didn't speak English so they made us wait until their colleague came back from her smoke break (we could see her standing at the front entrance). The walls are so thin that you can hear everything. The hallways had a smell of sewage with some floors being worse than others. The rooms are extremely tiny and dusty. Even with daily cleaning, they didn't wipe down the dust on the black glass night tables. Definitely not worth the price. Better to stay elsewhere.

Some upgrading of bits in rooms. E.g. hole in ceiling where work had been started. Drinks price list in room for what you could buy at bar downstairs. Charged us the price of a 500 bottle and only received 330. Told that was the price

Very nice. My room was so called a quiet place. It had two windows, but I couldn't see outside at all. I could see only other rooms' windows and the walls of the hotel. I realized why the room was a quiet place. haha.

Convenient but small dark rooms. The beds were very soft. The shower floor was “squishy” and the movable shower head would not stay in position. Good breakfast included

The room advertised as "twin room" is a single room. It is not a one-off mistake (it can happen), they know about this. Indeed the lady at the reception said to me "all the customers complain about it". Their refused to change the room for me, they offered to do that only after 1-hour call with hotel.com. But was late in the evening on the second night. They did not even offer to compensate for the price difference. Too little and too late for something that is not a mistake but a habit (selling a single room for twin) that is going on for a long time.

The bathroom shower door was not sealed. Consequently, the showering water flowed underneath the shower door and onto the floor. We used our clean towels to mop it up, and had to request more clean towels to dry ourselves. We rented from this hotel for the air conditioning, which did not work well, and which we could not control from our room. The desk person controlled it centrally.

The property is in good location. The requirement to book parking in advance was not stated during reservation. Short term parking for 2 hours on the road, as stated by the staff is not correct information - parking is not allowed on that road until 10 PM.

My stay would have been amazing but the mattress was too soft and it hurts my back

The stay was nice. The hotel is located in a pretty quiet area very close to the must visit Prater Amusement area. There are a lot of local restaurants and bars in the vicinity. The Zentrum is a few minutes train ride away. The rooms are carefully cleaned every day. Very well maintained hotel. The breakfast was sumptuous and worth every penny. The front desk staff were informative and helpful.