The staff were fab and were all very pleasant, friendly and helpful. I did raise the issues with the staff during our stay, and they were apologetic and did their best to help.
Unfortunately, the room was disappointing. We had booked a family room for one night, which was quite expensive, so we had expected a little more in terms of cleanliness, presentation and facilities.
The room was considerably more tired and run-down than it appeared in the photographs when booking. The television wasn’t working. The toilet hadn’t been cleaned properly, with faeces left in it, and the towels had been left thrown over a chair. We also found empty, ripped teabag sachets in the tea container, which added to the impression that the room hadn’t been properly checked or prepared for guests.
We were kindly offered an alternative room, but unfortunately the television wasn’t working in there either. We ultimately chose not to move, as we were already settled with two young kids, and the main reason we had wanted to change rooms was simply to have a working TV for their sake.
We accepted the offer of complimentary breakfast as a gesture of goodwill, which we appreciated.
It’s particularly disappointing as we have a wedding booked at the venue and had hoped to stay here a few more times beforehand. Unfortunately, this has made us reconsider.
The grounds are lovely and the staff were genuinely wonderful. We hope this was just an unfortunate experience rather than a reflection of the usual standard