6/10 - Bom
9 de set. de 2025
Comfortable room - service needs improved
Booked twin room for 6th September for my sister & I to stay after a day hill walking. Booked through Hotels.com & don't recall seeing any mention of live music in the bar on Saturdays. When we checked in at the bar around 4pm the young man kindly offered to take our bags to our room which was a lovely touch. He said we were last to check in. What he didn't tell us though was that our room (2) was directly above the bar so would be very noisy 9-midnight. Would have been nice to have known. We were also not asked if we planned to eat in the bar or told it was going to be busy or advised to book a table.
Around 5pm we went to the bar for drinks. A couple came in to ask for a table for dinner. They were standing beside us & told the member of bar staff that they hadn't booked but they were given menus & shown to a table. My sister then asked the same bar staff member if we could get a table to eat. We were told no as they were full (there were several tables empty). We booked a table for 7.45pm elsewhere & remained in the bar for the next 1.5 hrs having drinks. In that time only 2 tables arrived. At times the 3 bar staff were just standing chatting or blowing up balloons for a birthday party which still hadn't arrived by the time we left. I've worked in hospitality for over 20 years & found this very disappointing in terms of service.
The lady who we spoke to at breakfast was very nice and did apologise for the music.
L
L, viagem em famĆlia de 1 diĆ”ria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com
