We recently stayed at this resort for a bachelorette party and had an overall enjoyable experience. The staff was friendly and welcoming, and the food exceeded our expectations. The pools were fantastic and provided a great time. Specially the adults pool. The resort itself is spacious and offers a wide variety of activities, and the entertainment team was especially engaging. Graiving was great!
Our rooms were clean and spacious, which we appreciated, but they were somewhat outdated—particularly the TV and bathroom facilities. There was an unpleasant odor from the toilet, though the housekeeping staff kept everything else spotless. The air conditioning was not as strong as we would have liked, which may be something for future guests to keep in mind. We paid for Ocean View, but I wouldn't do it again in this hotel. It is not worth it.
One disappointment was that two themed parties (Neon and White), which we were looking forward to, were canceled a week before our arrival. Unfortunately, we were not notified in advance, and this impacted our overall experience as it was a key reason for choosing this resort. In addition, we attempted to contact the hotel several times in the months before our stay but did not receive a response.
We loved our time in Costa Rica and enjoyed the wonderful hospitality, food, and atmosphere. Overall, this hotel offers good value for the price, but there are areas that could benefit from updates and improved communication.