6/10 - Bom
27 de mar. de 2026
One of the highlights for this stay was the serving of vegetables for breakfast, daughter really enjoyed! It is also very close to the performance center, so that is a plus.
The service unfortunately was poor and should have been better. I called to extend the stay 1 night, this was told to be done without issue. However, when I arrived and double checked, it was not in the system? The staff at desk offered to add, and confirmed several times added, would only need to come back to reswipe card in three days. When I came back to reswipe card, desk said could not find?
On top of this, the day before I asked the front desk to have housekeeping clean the room when leaving at 1000. The lady working the desk asked if the do not disturb sign was hanging, I stated it was not, and was then informed housekeeping would be completed. When we arrived back at 4:30PM the room was not completed, nor did anyone come later that evening. When I spoke to front desk the next morning, the lady argued that it was done, getting the housekeeping book and noting it was signed off at 2:30ish. Although I appreciate that they have a sign off book, the room was clearly not cleaned. I asked for the needed supplies, and left. The following day on checkout and loading the vehicle, my son mentioned there were another family with pictures of their room not cleaned, which did not seem to be satisfactorily handled.
Vegetables are great, service was poor.
Alexander
Alexander, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
