2/10 - Insatisfatório
29 de jun. de 2025
Booked a room for two adults and a kid. As I did for other hotels of this same trip amd other trips.
I did not pay attention to the fact that in this hotel, they offer one queen bed for the three people.
When i questioned the staff they offered me a roll up bed for extra 30 per night. When i complained, i was told i did not have to stay with them. That i could look for another hotel.
The staff was clearly overwhelmed.
This night of our arrival, the system was out. They ,ade us fill our credit card info in papers.
Later i as given a crib for free. The lady also apologized and gave us free drinks. To be fair.
The other guy, though.. terrible attitute.
Breakfast is in a restaurant/nightclub im the same building. Does not look good. Food is also not great.
Room has no blackout, some damaged furniture amd carpet. Also, huge gap on the doors bottom.
One night someone pulled the fire alarm. Not the hotels fault. But what an experience!
Overall, it was terrible from beginning to end.
Gabriel
Gabriel, viagem em família de 4 diárias
Avaliação de hóspede verificada da Expedia
