My husband and I arrived at the hotel around 10:30 pm on Friday, October 31. We had already paid for the room, and arrived so late due to my father in laws birthday.
When trying to check in for the night, the gentleman behind the counter couldn’t find our reservation in the system. Instead of explaining to us why, or trying to fix the situation, his demeanor became very hostile and aggravated towards me.
Trust me, I understand the frustration, however I am the guest, so shouldn’t I have been the one frustrated?
He kept saying “ I can’t believe this” and mumbling things under his breath, but did not say ONE time, “I apologize, or it will be just a few minutes”.
Being a business owner of three businesses, I understand customer service I also understand hospitality. Hospitality is WHY I always made Hampton Inn, my go to hotel. I was very disappointed as a frequent customer.
I hope this gentleman behind the counter, Rodnee is talked to about his professionalism .