I thought this was a 4 star hotel but it did not live up to expectations. Although it wasnt the worst hotel, I give a low rating because it failed to show how its 4 star. There was a loose screw on the floor in our room which is unsafe, the curtain drapes were getting stuck and felt like if we tried to open them, they would fall on us, the vanity unit in the bathroom was dirty, the plug hole in the bidet was blocked, the table lamp was smashed, the duvet wasn't clean, there were missing items like the laundry or lunch list etc.