Upon check-in, I was assigned Room 1, but when I entered, I was shocked to find another person already inside. I immediately informed the receptionist, whose “solution” was to move that guest into another room that looked like a dirty warehouse and tell me to take Room 1 without cleaning it first.
Because of a language barrier, it was difficult to communicate, but I asked for a different room. The room I was moved to was in terrible condition, it smelled awful, like body fluids, the bedsheets and towels were stained and dirty, there was no toilet paper, no hangers, the bathroom light didn’t work, and flush is not working! as described in the hotel listing.
When I asked for clean sheets and towels, the replacements were also visibly stained. I requested cleaning, but the receptionist told me to just open the window. Within an hour of lying on the bed, my skin started itching, and I felt so uncomfortable and upset.
This experience completely ruined my holiday and made me feel unsafe and distressed. The room was unsanitary, misleadingly advertised, and unfit for guests. I am requesting a full refund as the service I received was not as described and far below any acceptable standard. I am requesting a full refund for my hotel booking due to an extremely distressing and unacceptable experience.
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