2/10 - Insatisfatório
23 de jul. de 2025
The worst experience in all our travels!
We had a very disappointing experience at Hotel RIU Bravo, Mallorca. At the check-in the manager Vitor treated us with arrogance and sarcasm, insisting our reservation was for 2 adults and 1 baby — even though our voucher clearly stated 2 adults and 1 child.
What bothered us most wasn’t the mistake itself, but Vitor’s unprofessional and disrespectful attitude. He showed zero empathy and made no effort to resolve the issue politely. Instead, he was mocking and inflexible, as if we were trying to take advantage — which was absolutely not the case.
Our daughter is 11 years old — clearly not a baby. The difference is obvious and explicitly written in the booking documentation.
We had just stayed at RIU Plaza Madrid, where the service was excellent. Hard to believe both belong to the same hotel chain.
We were charged €85 extra/day, even for the first night in an inadequate room. The second room had two singles pushed together and called a "King" — uncomfortable and misleading. Us was being practically extorted.
Food lacked quality.
This hotel is constantly overcrowded, and the service feels cold and impersonal.
It’s clear this place prioritizes volume over quality.
Not recommended for families seeking comfort and respectful service.
Milena
Milena, viagem em família de 2 diárias
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