The Saguaro Scottsdale

We enjoyed our stay.

NO HOT WATER. That sums up the main issue with the Saguaro. I never write reviews but I had no choice but to do this. We changed rooms 3 times only to find out that this had been an issue in all rooms for over a week, confirmed by taxi drivers and uber drivers in the area of all Saguaro guests complaining about the issue in their cars. The hotel front desk played dumb the entire time. They did the right thing by refunding our stay and told us we can figure out if we want to change hotels or not. We could not find a non booked hotel without extreme pricing as it was a holiday weekend for the remaining two nights so we stayed one more night with plan to move hotels next day. We go to breakfast in the morning, come back, and we have been locked out of room. Front desk lies and says we were supposed to leave and tried charging us again for that night.... Listen... if you have read this far, just save yourself the hassle. The only good thing is location, and there are other hotels in old town you can go to. Don't stay here.

There was a lot of noise from the street, the shower was lukewarm, and I was annoyed by an unexpected $30 resort fee when I was just staying overnight and didn't have an opportunity to use the facilities. If that's part of their price, they should be upfront about it when their price is shown on Hotels.com

Check in was the best part...Josh was amazing. Kendra at the pool was also great! Everyone else at the pool and the bartender on Friday 10/18/19 around the lunch-time hours was horrible. Terrible service at the hotel bar every time we went.

Had to move rooms at 12AM due to their nightclub guests screaming. Rooms are OLD and dingy Front desk staff was exceptional too bad they work st such a horrible property.