Selected to stay at the Omni and paid a premium over several nearby hotels specifically for the convenience of the sky bridge to the convention center. Unfortunately, the sky bridge was closed during my stay, and I was never notified of this in advance. Had I known, I would have canceled my reservation and booked a different hotel. This was extremely disappointing, as it was the primary reason for choosing this property.
The dining experience was also very poor. The restaurant had a strong odor that smelled like methane gas or septic issues, to the point that it was genuinely repulsive. The food was served cold, and I had to ask multiple times just to have the food reheated. The coffee shop was out of several items I ordered, so I left with only one item, and when I returned to my room, I realized it was made incorrectly anyway.
I shared these service issues and concerns with the front desk during checkout, but overall the experience did not reflect the premium price or the expectations associated with the Omni brand. Unfortunately, this stay was more frustrating than convenient, and I would not choose this hotel again for convention travel.