Towneplace Suites by Marriott Houston Galleria Area

Absolutely wonderful

I booked a suite for 4 adults They didn’t have any available , tried to stick us in a one bed bedroom , completely stupid The ac in the room didn’t blow cold air , I didn’t have ac until nighttime when they fixed it .

I visit Houston about 6 times a year for business with your location being a preference. I was very disappointed in the quality if the service. The room had not been properly cleaned when I arrived, the used coffee filter was still in the coffee maker, the carpet had not been vacuumed, etc. Cleanliness in the dining area was not what it used to be on other stays at your location. The gym had equipment that was not working , no towels were available. I do hope that the quality of your hotel is brought back to its potential as it was when it opens just about 4 years or so ago. Would love to bring my team back and enjoy a clean and comfortable stay.

Amazing

From check-in to check-out my stay was perfect. Friendly staff, ckean room, comfortable bed, quiet, no problems at all!