The check-in person at the front desk was unprofessional and , in a word, absurd. Not sure of her name- my husband checked in to a room I booked and paid for in full for the night of December 29, 2025. We had booked a room to attend a holiday family gathering and I didn’t end up going because I was sick. My husband, after witnessing this front desk person make a big, complicated deal out of a couple trying to check in their very elderly parents into a room that they had booked for them, called me when it was his turn to check in. He put the front desk person on the phone who just couldn’t fathom that he was trying to check in to a room I had booked for 2 in my name- in spite of the fact that his credentials ( same last name , same address as me) clearly indicated that he was my husband. It wasn’t so much that she was trying to verify him- it was her unnecessarily unprofessional, condescending and suspicious attitude that was the problem. She spoke to both of us like we were children trying to get away with something! Surely this is not an uncommon situation? In any case, I come into the Woodlands several times a year to visit family and usually stay at Marriott Waterway, because their customer service has been flawless- friendly, professional and efficient. They always go the extra mile to make their guests feel welcome and special. You might want to take a page out of their playbook!