Most staff were professional. They seem excited about this resort, which opened at the beginning of the month. Some spa amenities, the hydrotherapy pools, were not working properly. Additionally, there are kinks, if you will, that need to be ironed out as this resort prepares for busy season. For instance, I was not placed in the room I had paid for because I reserved through Expedia (at least, I was told this); some amenities were not provided, reflecting a lack of consistent knowledge among staff; the same dish was ordered on several different days but the ingredients were never consistent and orders not always correct; and housekeeping sometimes skipped service or did not replenish, e.g., towels when they did come; in-room amenities were not in all rooms or provided at all. Service at times was painfully slow even at >25% capacity.
There’s plenty of beach and poolside furniture and use was, for now, available first come, first served. Beaches in Barbados are public and locals will offer excursions to beach goers.
It is an adults-oriented property. Entertainment was generally low-key/energy but loud if an early to bedder.
In all, this is a beautiful resort with gorgeous appointments and art in the main areas, along with a generally friendly, accommodating staff. Mikketa, Rushell, Terry, Brandon, Desiree, and Shaniece, to name a few, always remembered faces and interactions. Mikketa and front desk staff worked to resolve concerns. As a solo traveler, this was welcomed.
