Hello,
We absolutely loved the area and thought the hotel itself was gorgeous and very clean. Unfortunately, our stay was overshadowed by an ongoing issue that made it impossible to sleep. From the moment we arrived, we heard very loud and consistent banging noises coming from the walls, which we believe were from the pipes. We reported it to the front desk, who did come to our room and confirmed they also heard the noise. We both agreed this was not coming from another resident, and this did seem to be from the pipes. However, they explained that maintenance was unavailable until the following day and nothing could be done in the meantime.
While the staff mentioned this was something they had never encountered before, the fact remained that we were left in a room where restful sleep was impossible. This was extremely disappointing, especially given how beautiful and otherwise enjoyable the property was.
Because the issue was unresolved during our stay and significantly impacted our ability to use the room as intended, we kindly request a refund through Expedia for this reservation.