Staybridge Suites El Paso Airport

Overnight trip, very friendly staff, clean hotel but awkward room set up. We had a conference table on our room.

Great hotel. Plenty of space and comfortable beds

Nice property, great room. When checking in there was nobody at the front desk. Waited 10 minutes in the lobby before calling the hotel to get their attention. Not a fun wait with 3 tired young children.

This is my 2nd stay. We book the one bedroom suite after a long drive. We stayed over Labor Day So it was more crowded. We travel with 2 behaved dogs and they make it so easy if you have dogs. The first stay was amazing. 2nd not so much. Don’t book a room facing the freeway because of the noise. It did die down later. Sadly they booked a party next door. They kept us up till 3:30am. I will say however the young lady that checked us in helped a lot. She even went up at one point to see how mad it had gotten and then called and told them if they didn’t stop she would call the police l. They immediately left. This was during Labor Day weekend and Covid so I really did appreciate all her hard work

First of all, I paid through hotel.com then when I got to the hotel they charged me for the night even tho I already paid. I checked my account and I found out they actually charged me twice when they weren’t supposed to charge me at all. Then the receptionist said he would figure out what was going on then call me. I waited for 5 hours and received no call. Then the hotel room AC was garbage. It couldn’t get the hotel cool at all. The room never got under 74 degrees. They never figured out my problem with the extra payment so hotels.com had to do it.

The location and facility are excellent however we are on a road trip and had looked for a hotel that didn’t say it had closed its pool and when we arrived we found out the pool was closed. This is something I could have called in for but being on the road in areas with poor reception doesn’t always make that an option so I was depending on the hotel page to stay updated and it wasn’t.

After spending the whole day on the road on a very hot day I wanted to end the day not thinking about what I would encounter when walking into my room. Some hotel rooms don’t look like the pictures. This hotel was perfect. Clean, spacious, practiced social distancing and wonderful for people with dogs and more. I travel a lot and pass through El Paso many times. I will be staying here from now on. The hotel is right off the 10 and looks like the pictures.

Jackie at the front desk was Extremely friendly and helpful.

This place is amazing! Check-in with Jackie was easy and she was so sweet and made great conversation. The room was spacious and the bed was so comfortable! I thought that since my room was facing I-10 there would be a lot of noise but I didn't have that problem at all! All my stays in El Paso will be at this Staybridge from now on!

Clean and comfortable close to everything. Breakfast was great, shower could’ve been stocked but we had our own things so it’s alright.