I booked the room for a possible of 5 people, yet there were only two big towels in the restroom. Because we checked in late, we had to use a kiosk to get our key, so we could not get more towels until the following day. Then, prior to reserving a room, I called the hotel to verify check out was at 11 am. After I reserved the room, I received an email also stating checkout was at 11 am. However, the day of the checkout, housekeeping knocked at the door, claiming check out was at 10 am and made my nieces and daughter leave. Unfortunately, I had already left, otherwise I would have shown the housekeeping the email that provided the checkout time. If checkout is at 10 am, then the hotel needs to update its information with hotels.com.