Avoid Room 43. We booked through Hotels.com for a family trip to Legoland, but the room was terrible. Every chair had awful, deep stains, so I couldn't let my children sit on them. The main beds headboard was covered in thick dust, and the shower seal was completely worn, mouldy & unhygienic. All the walls market and scratched, completely worn decor.
We only stayed because my youngest had fallen asleep and we had to be up early for Legoland. Didn’t want to ruin their holiday. The receptionist promised a manager would contact us to resolve this, but we still haven’t heard a word, despite also sending an email….Completely unprofessional and unacceptable standards. Food was disappointing too. Partner was given a Guinness in an ale glass , when requested the proper vessel was told they’d had a busy day so no clean ones…..I had a double espresso in a mug served to me…..