Room 236 ruined my stay. Loud generator noise, rattling AC and no USB sockets meant no sleep before a day of meetings.
I checked in late after travelling for business. Check-in was smooth and the concierge was great, but the room itself was a real disappointment. Room 236 is across a courtyard, through a back door and up to the second floor. Inside, the two small windows had reflective glass and were held shut with a metal bracket. They weren’t soundproof, and the constant noise from a generator outside filled the room.
The air-conditioning unit rattled all night, so between that and the generator, sleep was almost impossible. There were also no USB sockets, meaning I couldn’t charge my phone overnight, which caused avoidable issues the next day during meetings.
When I checked out, I reported everything, but was asked why I didn’t mention it during the night. Given the late arrival and an early start, I just tried to sleep. My concern is that rooms are cleaned daily, so staff would have known about these problems before I arrived. It feels like poor management to hand over a room in that condition, especially to someone travelling for work.
This stay left me tired, inconvenienced and frustrated. Travellers should be aware of Room 236, and I truly hope management takes this feedback seriously and reaches out, as this experience isn’t what anyone expects from a hotel of this standard.