1 Star – Beautiful villa but disappointing experience
The villa itself is beautiful, with a great pool, high standard, and large spacious rooms. The staff were very kind, friendly, and helpful, and we appreciate their service.
Unfortunately, several issues made our stay disappointing. The access to the villa is extremely difficult. There is a very steep uphill walk that is almost unbearable, especially with luggage or children. There is no accessibility, taxis cannot reach the upper area, and leaving the villa by foot is very inconvenient.
The cleaning service is poor — the villa is cleaned only once every 4 days. We were also surprised that electricity usage is charged separately, which should be clearly mentioned before booking.
We had problems with insects, including cockroaches and a venomous centipede, which made us feel uncomfortable. The location is also far from the city and main attractions, making transportation difficult and expensive.
Overall, the villa has great facilities and wonderful staff, but the difficult access, extra charges, limited cleaning, insect issues, and remote location significantly affected our experience. We would not choose to stay here again.