2/10 - Insatisfatório
7 de nov. de 2025
From the moment we arrived very early in the morning, we were shocked and disappointed. We had booked room no. 1 on the ground floor, which was listed and priced exactly the same as other rooms upstairs. The photos and description on the website were completely misleading — nothing online indicated that the room would be small, dark, airless, and extremely claustrophobic, essentially a basement-like bunker. If we had known, we would never have booked it. The fact that it was priced the same as proper rooms upstairs is deceptive and unethical.
The room’s frosted window let in almost no light, faced a wall with dirty structural elements, and gave a sense of total confinement. On the first day, we noticed that the window could not be opened because a metal piece had been inserted, completely blocking it. We reported this immediately, but management dismissed our concerns, claiming everything was fine and the window could be opened. We later discovered that someone had entered the room and removed the metal piece, but even then the window could not be properly locked, leaving us with a serious safety risk for two full days.
Despite our continuous complaints from day one, we were offered another room upstairs only on the very last afternoon of our stay. Once in room no. 3, it became obvious how drastically different the size, brightness, and overall quality were compared to room no. 1. The stark contrast confirms that room no. 1 is entirely substandard, yet it is sold at the sam
Daniel
Daniel, viagem de 5 diárias
Avaliação de hóspede verificada da Expedia
