Worst stay experience ever. We are seasoned travelers staying in different locations over 20 times a year. CozySuites-William was the worst experience we’ve ever had. We arrived 30 minutes after our permitted check-in time and the unit wasn’t ready. Not only wasn’t it ready, there was piles of dirty towels and linen all over the floors, so getting to the room was challenging enough. Once we got there we wish we hadn’t. The door was not open, which was good because the lock didn’t work. The unit had a dirty mop on the floor with the bucket, several overflowing trash bags around the unit, left over food on the counter and fridge, dirty bed with old linens and dirty towels remained.
Put bluntly, it was absolutely disgusting and obvious they didn’t prepare the unit. We get it, their housekeeping is terrible. We called the number provided which was in Arizona and they tried contacting the people onsite, we sent emails, messages thru the automated system and had their main office reaching out to them. We did not see anyone in the building, we had no one come to our unit, no one called or emailed us for nearly 2 hours. We drove 5 hours and waited by a unit until about 7:00 with our family u til we made other arrangements and left. No contact until almost 11:00 am the next day and it was asking how our check-in was. We were then told that the housekeeping cleaned the unit and we should be fine to stay there. More to the story.. Contact for more...
