8/10 - Muito bom
5 de mai. de 2025
While my overall experience at the hotel was disappointing, I would like to commend the restaurant staff, particularly Jeremiah and Dominik, for their exceptional service. Their professionalism and attentiveness were the highlights of my stay and the primary reason I would consider returning.
Unfortunately, my experience with the front desk, specifically with Jerry Umoh—who identified himself as a manager—was far from satisfactory. I encountered a frustrating situation due to inconsistent and unclear communication regarding checkout policies, despite having explained a unique circumstance and previously receiving different information. This led to an uncomfortable and embarrassing incident involving both myself and my mother.
I found Mr. Umoh’s approach to be dismissive and lacking in empathy, which negatively impacted what could have been a pleasant stay. Clearer communication and more considerate customer service from the management team would significantly improve the guest experience. The property is safe, clean and quiet.
Olufemi
Olufemi, viagem em família de 1 diária
Avaliação de hóspede verificada da Expedia