Absolutely horrible guest experience, so called Manager no professionalism whatsoever. He was being very passive aggressive when trying to have a conversation with him. He made false accusations, then charged my room wrongly. After the continuation of being spoken to rudely I made the decision of checking out early. When he saw that I was speaking with his staff he rudely intervened, then called the authorities. Everything is in the police report, stating that the accusation that was made was false.
I hope in the future when you speak with fellow customers that you provide effective communication throughout the entire time of their stay. I also hope that when your employees are feeling conflicted and can not find it in themselves to communicate amicably that they take a step back.( Please review Google Review for additional notes)
He chose to respond to my review in an unprofessional manner. Again there is a police report stating that it was his belief not a fact. To any accusation that has been made publicly. I have a copy it's on google.
I do not recommend this manager. It is unfortunate for company and the employees that this man works there. The manager presents himself unprofessionally in image by wearing a wrinkled button up, that was untucked, with no tie. Inadequate in handling customer issues by not providing effective communication and making false claims.