Stay Away – Nightmare- Facility, Location, and Terrible Customer Service!
I booked a stay at Blue River Resort in Costa Rica but had to leave early due to unforeseen circumstances. Expedia was incredibly helpful and even contacted the hotel on my behalf to request any sort of refund—but the hotel flat-out refused. No flexibility, no understanding, just greedy management hiding behind their “policy.”
To make matters worse, this place is completely off the beaten path, and the drive there was a disaster—all gravel roads, massive potholes, and constant dodging of cattle and stray dogs. If you don’t have a 4x4, be prepared for a rough, stressful journey. Had I known how bad the road conditions were, I would have never booked in the first place.
And for the price? What a joke. There was very little air conditioning, making the room extremely uncomfortable. They claim to offer WiFi, but it barely worked—if at all. You might get a weak signal for a few minutes before it drops completely. So if you need to stay connected, forget it.
To top it off, The front desk staff acted as if they cared and would be able to work something out. Instead of working with me on a reasonable solution, they sent me their policy and wouldn't budge. I wasn’t even asking for a full refund—just some understanding—but they clearly don’t value their guests. There are plenty of better places in Costa Rica with great customer service. Do yourself a favor and book somewhere else!
