Absolutely unacceptable – avoid this place
I booked a room for three nights, and when I arrived, the room was disgusting and completely unprepared. The bed had dirty sheets, there were wet, used towels scattered around the room, and it was obvious the room had not been cleaned at all before my arrival.
There is no front desk and no staff on-site. The only way to contact them is through messages, which is extremely inconvenient. After waiting over an hour for a response, I was finally told I could move to another room temporarily — but with ridiculous conditions.
They informed me that I would have to move out at exactly 10:00 AM so they could clean the original room and move back in afterward. I explained that I had an important meeting at 9:00 AM and asked if I could move after 10:00 AM so I wouldn’t have to carry all my luggage to the meeting or miss it altogether.
Their response was shocking. I was told that if I was not there at exactly 10:00 AM, the cleaner would remove my belongings, or my only other option was to sleep in the dirty, uncleaned room so my belongings wouldn’t be touched.
This is completely unacceptable, unprofessional, and stressful. No guest should be forced to choose between missing work, having their personal belongings handled by strangers, or staying in a filthy room. The lack of staff, poor communication, and total disregard for guests is alarming.
Save yourself the stress and stay somewhere else. I would never recommend this place to anyone.