Check-in was scheduled for 3:00 PM, but upon arrival, two other guests and I were left waiting in a cramped entryway for over 30 minutes with no staff present. Another guest gave us a phone number to call. The employee who answered was upstairs checking for available rooms—not reassuring past check-in time. We then had to wait longer while she manually logged room statuses into the system. Housekeeping and front desk communication clearly needs improvement. Be prepared for check-in delays.
Security is strong; keycards are required for all doors past the main entryway. The exterior is very well-lit, though the bright light shone into our room, which bothered my husband while sleeping.
The layout includes stairs and an elevator. Taking the stairs allowed us to walk our dogs without meeting other pets. A major plus for us (and anyone with allergies) is that the hotel strictly allows dogs only—no cats. Unfortunately, the designated outdoor pet area was neglected and covered in trash.
On a positive note, the interior was spotless. The hallways, bathrooms, and rooms were very clean, featuring clear updates like new kitchenettes, wardrobes, and furniture. Only negative room issue was no hot water or water pressure and we were on the 2nd floor.