I am a bit disappointed with overall experience. It’s probably I expected a lot because it’s a hard rock hotel and it’s more expensive compared to surrounding hotels we stayed before.
We had early check in and late check out which was very nice; my kids loved the red carpet entrance; children’s museum and the factory in the same vicinity;
My kids enjoyed the pool though it’s a bit small so it tends to get crowded at times; lots of towels and nice cabanas; the only thing I didn’t like was some people has their drinks in the pool even if there’s kids swimming around, I would understand if we’re in all inclusive hotels in Mexico etc. but I didn’t like it considering the small space (but it’s my POV, others might be okay with it).
Rooms: there’s a nice touch to it and designs really stood out; the bed is comfy, washroom is tidy and clean, heated floor. However, we came and there was no shower gel and shampoo (containers were empty). I had to call and request for it which they brought right away.
We ordered breakfast for room service. After that, we left for the day. We came back late afternoon and noticed that bed was made, towels were changed, floor was cleaned but the table for the room service and the garbage was still in the room. I didn’t quite understand why they didn’t take it out when they cleaned the room.Also, the counter top wasn’t wiped at all (the splashes from nespresso and some sugar were still on it and was sticky). Those little things can use an improvement