This rating was difficult to provide. It started off as 5 stars but ended as a 1 star so I gave the middle of 3 star. To start (the good), staff was initially welcoming. When I made the reservation, I requested connecting rooms or rooms close to each other. We were a larger family traveling with kids and wanted to be close by. When checking in, we had one room on the second floor and one on the 4th. I asked for rooms that were closer to each other and after a few minutes, they were able to find two rooms across the hall from each other on the same floor. I was very impressed by this. Then we got to the rooms and one of the rooms had a broken AC. I reached out to the front desk, staff, and they were able to relocate that room to be next-door to the other room. Overall, this was great and I was impressed. Another good thing is the location, and a few of the staff members were always greeting us as well. Now to be bad. First, there was no housekeeping. We had some trash in wanted to have our bathrooms cleaned (we were there for four days). When we asked for housekeeping services, we were told that it would happen. However, it never did. When asked about trash, we were told to walk to the dumpster and throw it away ourselves. I have stayed at many hotels, and this has never once been the case.Then, as our stay got towards the end, some of the staff were very rude and were not helpful.