2/10
Booked a stay for a group I work with, they arrived to the home at 11:30pm to find out that the booking had been cancelled due to a declined payment but the bank confirmed that the card was good. I did not receive any notification from the managing company that there was a issue so we could not remedy it. I called them, they told me I would've received an email from Expedia (never did), spoke with Hotels.com who reached out and was told the same thing. At the same time, I received two duplicate emails from the managing company notifying me that the reservation had to be cancelled with a list of reasons it could have occurred. Very difficult to deal with at midnight with a team waiting to find out where they could stay for the night.
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