8/10 - Muito bom
29 de jul. de 2025
Review of My Third Stay at Rixos Montaza – A Mix of Positives and Areas for Improvement
This was my third stay at Rixos Montaza, and as always, I appreciate the noticeable improvements, especially in entertainment, which gets better with each visit. Also some things never change—like the warm, smiling welcome from Mr. Abdelrahman, who sets a fantastic first impression.
Highlights:
- Anjana Spa: Still a top-tier experience, offering perfect relaxation.
- La Turquoise Restaurant:
Consistently excellent service and food quality.
- L’Olivio Restaurant (à la carte):A wonderful dining experience with great food.
Areas for Improvement:
1. Golf Cart Transportation: Still insufficient, with long waits. Some drivers even refuse guests, asking them to wait for the next cart—this needs better management.
2. Confusing Policies at Nyra Beach: A frustrating incident occurred when the manager, Mohamed, tried to charge me for dinner despite my half-board eligibility. I showed him the hotel’s written policy, and even reception staff confirmed my entitlement, but he insisted on enforcing an imaginary rule. Clarity and consistency in policies are essential to avoid guest dissatisfaction.
Despite these issues, I still believe Rixos Montaza has the potential to be one of the best hotels. I share this feedback hoping for further improvements, as I genuinely enjoy my stays here.
Ahmed
Ahmed, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
