2/10 - Insatisfatório
9 de jun. de 2025
Was the worst experience we had on our trip. The staff had no idea about anything on or off the resort, if you can call it that. I booked this hotel because it had a spa and a must eat restaurant but when we called to make spa appointment in advance we were met with a short employee tell us that they could not offer any of the spa services and that they close at 5 because people go to the pub in town. The restaurant onsite was closed guests staying there even though the front desk sent us there for food and they were making lunch for a buss tour but claimed they were closed otherwise. We arrived after 3 but were told only 1 room was ready, even though there were hardly any guests staying there. When we checked into our room there was a giant stain on the carpet, the room smelled bad, the toilet wouldn't flush and the sink leaked. When i tole the front desk she said " i guess i will tell maintenence" no appologies or concerns about or stay or satisfaction. This hotel shouldn't be called a resort it should be called a motel which is what it was. Old, outdated, and consiting of an unhelpful and unknowledgeable staff. Aside from thr location and the kind people in town i would not recommend this property to anyone.
Taline
Taline, viagem em família de 1 diária
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