Let me say, this review would have received 5 stars if it wasn’t for their overly cumbersome check-in process. Unlike most 4-5 star hotels that focus on the human touch, this hotel literally required us to download yet another native app, create an account, submit our biometrics and personal information before an electronic key code will finally generate. On top of that, every guest must undergo the same process, not just one person per party. It was clear we were not the only guests who grew increasingly frustrated at something that should take 10 mins but ended up taking much longer due to the hotel’s glitchy and cumbersome interface. This was literally the only way to check-in.
The hotel itself was very nice, with some very thoughtful touches like robes, complimentary minibar, and overall contemporary aesthetic. However the check in process left such a bad taste in our mouth that unless the hotel changes it entirely, I would not recommend this hotel to others as it’s not worth the trouble.