For a hotel at this level their Guest Services and Front Desk is abysmal. I confirmed 3 times on a kitchen order to be delivered to the suite. Reconfirmed when I checked in that it was noted in my account. Order did not come when scheduled. I called to inquire and was told "there's nothing in the system." When I told them I was on a timeline, they were condescending and gave me no ETA on when they would be able to rectify the situation. I was repeatedly told it "wasn't in the system." Which landed like it was all my problem. Incensed I called the front desk and was put on hold for the manager who apologized and even he was confused why I was told "it wasn't in the system," because it was - in the system. Eventually, the order came but unfortunately, was not able to fully enjoy it because of their communication or system issues. For hotels at this level, I expect and demand better. The Langham Fifth Avenue may be beautifully appointed and in a great location but their service level is not commensurate with a "luxury" hotel. If I wanted inconsistent, subpar, dismissive and condescending service I would stay at a Marriott.