Absolutely the worst hotel experience I’ve ever had. I arrived to check in only to discover that the room had not been cleaned at all after the previous guests. Dirt used sheets, towels and trash from previous guest. Obvious signs that the room hadn’t been touched since the last check out.
I immediately contacted the property, and they claimed they would “take care of it.” An hour passed and nothing was done. No follow-up, no apology, no urgency. I was left sitting there late at night with nowhere to stay after paying for a room that was clearly not ready or acceptable.
This is completely unprofessional and unacceptable. The property failed to provide even the most basic service — a clean, usable room — and showed zero effort to resolve the situation in a reasonable timeframe. I ended up having to find another hotel last minute because they simply did not care.
Avoid this place at all costs. If you value cleanliness, communication, or basic hospitality, go anywhere else