First time staying at an Aloft, we expected better. First off, we werenāt told the room phones werenāt working. We tried to call down to the front desk and it was not operating. We were told after I brought it up that the phones were in the process of being upgraded or something. Secondly, they didnāt have enough towels for the second guest. We just needed a large body towel, but was told that they didnāt have enough available. As for the reason, we donāt know, because the guy pretty much froze and couldnāt tell us why. Meanwhile, a couple of other guest had came down to the lobby requesting another room because theirs was still dirty. Third, bathroom space wasnāt great or functional. It serves as like a mini kitchen/bathroom. But also, the shower just isnāt sealed properly. So water gets out into the floors easily and youāre left with a puddle when youāre out. Then, you have to use towels to soak that up but then have to use it wisely because you were told they donāt have enough.