2/10 - Insatisfatório
23 de abr. de 2025
I booked through expedia for 6 nights with my family, we never book anything less than 4 stars since we Travel with children we would access more amenities, as we arrived we were told booked for only the hotel and if we want to use the swimming pool their is a fee of 10 euros per person as a family of four that totals to 40 euros a day and in 6 days that is an extra 240 euro for the period of our stay. we questioned about this and the only thing the reception could say is the mistake was done by expedia even though on their website they still advertise amenities on the premises and no mention at all on extra costs. we never book hotels without a swimming pool because my children love swimming and advertising this and charging extra to use is very misleading.While still at the reception we were told expedia did not pay for the city tax and we had to pay 2.50 euro per day per person towards the city taxi the total for our stay being 60 euros. Also they asked for 100 euros deposit but after I complained they reduced it to 50 euros. Breakfast was the worst we have ever had, the coffee was blunt, the sausage stale, often ran out of coffee ,water which is a basic requirement for a breakfast buffet.
The first use of the swimming pool for which they forced us to pay was a terrible experience. Upon entry to the swimming pool and SPA area, the sauna and the steaming room were not working, there was no one at the reception for safety purposes. The water of the swimming pool considering
Robert
Robert, viagem em família de 6 diárias
Avaliação de hóspede verificada da Expedia
