2/10 - Insatisfatório
11 de jan. de 2026
Nightmare!!! We booked 3 nights. The 2nd night I was attacked by bedbugs. I spoke with the mgr & the maid about it. They checked the room & didn’t find anything. They made no effort to move my room or change the situation other than to change the mattress pad. I waited for a call from them all day while I was at the LSU game & never received any contact. When I got back to the hotel at 11:30 PM, the new front desk person had no idea what was going on. The final night I received more bites & basically just slept on the bare bed with the bottom sheet on it. There was no way to change hotels as the entire city was booked. In the morning I went back to the front desk. She said again that no bugs were found in the room. I went back to the room & videoed the bedbugs that I found in the bed. I also took photos of the mattress pad, which was full of holes from bedbugs. The owner contacted me guaranteed a refund. I never received the refund. Called 4 times! I had to go to doctor bites so bad. We left the property with all of our things in bags.
What’s the worst is that I have since checked the reviews of this hotel from others and this has happened MULTIPLE times. Refund promised, nothing given. Bed bugs. Denial. I have pics and videos of all of it.
Kelly
Kelly, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
