6/10 - Bom
21 de out. de 2025
Guests services.
Breakfast was good. The lady who worked that area on The 13, 14 and 15th was amazing. Very pleasant. She helped me carry food for my elderly mother and Aunt. In their 80’s to the room. She wrapped the food placed it on trays and went with me! Very nice lady. The front desk personnel not so much. Seemed preoccupied. Nobody cleaned the room in between stay. Trash was left, no clean towels, no toilet paper. I asked lady at the front desk to bring clean linen, towels…she wanted to hand them to me to take up but I was leaving for the evening. She did take the items up later that night. The rooms should be cleaned daily. I don’t care how long the stay is. The lady at the desk mentioned that the rooms are not cleaned daily. There was not. DND sign on. The door. My mom and aunt would have been quite impressed if the room had been cleaned and trash taken out. At least make a policy to ask the guest if they want daily housekeeping service. These guests are over 80 years old with walkers and oxygen tanks and should not have to try to make beds and remove trash. Checkout was easy without issue.
Tyresa
Tyresa, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
