2/10 - Insatisfatório
23 de nov. de 2025
We couldn't stay as my partner became very poorly. Bath is a meeting place for us as we live 3 hours apart. My father just died and we were meeting for support for me.
The hotel would not offer any refund or allow us to change the dates for a different night
I booked through hotels.com and once booked and paid you find hidden charges. They have their own carpark and are not in the city centre yet still charge per car to park. Its hidden on the website, so 'hidden charge' but they feel its acceptable because its there.
I find the lack of care and support in this situation is frankly disgusting. Not only is my dad deceased, and my partner poorly im also out of pocket over a hundred pounds
I will never go here again, not even for lunch. You shoukd be ashamed of yourselves
Tina
Tina, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com

























