2/10 - Insatisfatório
29 de set. de 2025
Disgusting
The room was disgusting actually, the entire place was they were stains on the sheets. There was roaches. There was no hot water in the shower. I contacted hotels.com asking for a refund because the office would not give me one so that I could go elsewhere they put me on the third floor, even though I requested a lower floor due to my RA And then when there was no hot water in the shower, they offered to move us a floor down on clear on the other side of the building after we moved a lot of our belongings which we had a lot already to the room hotels.com said someone would be contacted me in 24 hours and that I would receive a refund But no one ever contacted me so I was forced to stay there the first night and take a cold shower, but I left the next day even though I had paid for the room for two days because it was so disgusting. I’m very disappointed and the service in the condition of the hotel along with hotels.com for never reaching back out to me I will never book through them again if this is not handled, and I will for sure never ever stay at the hotel again. Oh, and they did not have a smoke detector in the room. It was ripped out of the ceiling.
Stephanie
Stephanie, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com