2/10
AVOID. Please stay away from booking this hotel from Hotels.com. It’s a scam. Hotels.com haven’t been helpful at all during this process. I haven’t had a refund and they are refusing to co-operate. When I arrived at Hotel Riad Airport, I was told they had no space at all and that they don’t even list their hotel on this website so whoever that did list this on here is a scammer. Disgusting service from Cristine B at Hotels.com who hung up multiple times to avoid dealing with my problem. We struggled to find somewhere to stay that first night and they refused to book one for us despite the inconvenience they caused. It was 1am and after going to several hotels who had no space at all we had to settle for a 1-star filthy smelling hotel, we stayed up all night, sat on the chairs as the bedroom was in disgusting condition. We’re lucky we had booked a different hotel for the last 7 nights otherwise we would’ve been stranded! Still awaiting a refund and won’t stop shouting about this until I get it and extra for all the inconvenience this company has caused
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