We stayed at Mitsis Rodos Village for a family wedding, with over 70 family members staying at the hotel. Unfortunately, many of us had similar negative experiences, so this did not feel like an isolated issue.
The grounds are beautiful and Rhodes itself is amazing, but the hotel did not meet our expectations of a 5-star resort. Service was often rude or dismissive. When we asked about room service because we had a crying baby, we were told, “You know the restaurants are open, right?” We could not take food to our room and reservations were required for many restaurants.
The hotel was not very baby-friendly. High chairs were dirty, broken, or missing straps, and the property is difficult to navigate with a stroller because of the many stairs. Food was often cold, meals felt rushed, and our family ended up eating off-property for most lunches and dinners.
For a 5-star hotel, it was surprising to make our own coffee at breakfast, and iced coffee was made with instant coffee. There were also cleanliness and maintenance issues, including dirty plates, hair, broken beach chairs and umbrellas, and non-working bathroom facilities.
A particularly concerning incident occurred on the beach when a guest made racist comments toward members of our family during an argument over chairs. Staff watched and did not intervene.
Our housekeeper was wonderful, and the grounds are beautiful, but overall this was one of the most disappointing hotel experiences we have had.