This property won’t have me as a customer again! This is my second stay here and each time, there’s an issue! The facility is not clean outside of the lobby and hallways areas! The bathrooms are full of wet rust and old hair, the carpets are disgusting, and our bedroom had SOAKING wet carpet (not due to the air conditioner). There was also a dead roach just resting alongside one of the beds.
When I asked the front desk to check on the carpet, clean the room, etc…we came back after a long day to a room that had not been touched!
Once I asked the front desk what happened, the agent told me we were moved to another room (we were NEVER CONTACTED!). The agent asked if I’d like to see the room…it was just a regular double room when we initially paid for a suite.
We opted to stay in our original room.
Then, the hotel wouldn’t adjust our pricing for the inconvenience because we booked through Expedia instead of the hotel chain. It was just a mess. Never again.