6/10 - Bom
24 de ago. de 2025
The resort itself is lovely — peaceful setting, great facilities, and a relaxing vibe overall.
However, the check-in experience could’ve been much better. We arrived at 3:30pm, but no one was around. The dog on-site went off, and ringing the bell only made it worse. We called the resort, and the owner returned — friendly, but no apology.
Our room wasn’t ready either — the cleaner was still finishing up. We gave it another 30 minutes, and all was fine after that.
Without any communication from the resort, we missed out on valuable time up the mountain. On the flip side, if we’d needed the room at 2pm, it could’ve been a real struggle — especially with a toddler.
The advertised check-in time is 2pm, and waiting until 4pm is disappointing.
That said, check-out was easy, and we were sent off with a cheerful corgi, which was much nicer.
A great place overall, but smoother communication expected.
Holly
Holly, viagem em família de 2 diárias
Avaliação de hóspede verificada da Expedia
